Yes. You send us the sneakers you want converted into cleats. We do not have sneakers on hand to sell you.

After making your purchase, we will email you a pre-paid UPS shipping label and you will send your shoes to our Arizona facility or New York facility depending on where you live.

If you live in Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, or Wyoming, send your shoes to:

Custom Cleats (YOUR NAME)

2753 East Broadway Rd

Suite 101-603
Mesa, AZ 85204

If you live in Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Maine, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington DC, West Virginia, or Wisconsin, send your shoes to:

Custom Cleats (YOUR NAME)

1069 Main St, Suite 146

Holbrook, NY 11741

You can also send your sneakers to us directly from an online store. If you do this, please follow these important steps:

1. During the purchase process on CustomCleats.com, click on "My shoes are coming from an online store" during the checkout process and indicate the shoe type, color, size, and website from which your shoes are being shipped to Custom Cleats (e.g., Jordan 1, red, size 12, Goat.com).
2. Complete your purchase on CustomCleats.com.
3. When purchasing the shoes at an online store, use YOUR name and Custom Cleat's address when entering the shipping information. If you live in Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, or Wyoming, send your shoes to our Arizona facility (address below). If you live in any other state, send your shoes to our New York facility (address below). The shoes should be addressed as follows:
   

Custom Cleats/YOUR NAME

2753 East Broadway Rd

Suite 101-603

Mesa, AZ 85204

-OR-

Custom Cleats/YOUR NAME

1069 Main St., Suite #146

Holbrook, NY 11741.

When we receive your sneakers at our convesion facility with your name on the box, our production team will connect the shoes to your order, begin the conversion process, and then return the converted cleats to you at the shipping address you input on your Custom Cleats order.

Yes. Custom Cleats will provide you with a pre-paid shipping label for you to send us your sneakers. Once you complete the purchase process, you will receive an email confirmation with a pre-paid shipping label from Custom Cleats. The pre-paid shipping label will be attached to the email confirmation that you recieve shortly after you make the purchase. We provide you with the pre-paid UPS shipping label to send us your shoes and we also pay the shipping costs to return ship the converted cleats to you. In other words, we pay for shipping both ways!

Customers outside of the U.S.: For customers outside of the United States, you are responsible for shipping us your shoes and we charge a shipping fee ($80) at checkout to cover the cost of sending you back your converted cleats. In other words, you will not receive a pre-paid shipping label to send us your shoes (it is your responsibility)

No. You DO NOT need to find spikes - we have the cleat options for you to choose from. You simply purchase the type and color of cleat bottoms that you want from our site. We will then convert your shoes into cleats by attaching the cleat bottoms to the shoes through our professional and proprietary conversion process.

All of our sneaker conversions carry a 1 Year warranty. If the cleat bottom separates from the sneaker within 6 months of the conversion date, we will repair the shoe at no cost to the customer (we will also pay for shipping both ways). If we determine that the sneaker cannot be repaired, the customer will get a full refund of the conversion cost.

Your converted cleats are covered by our warranty for 1 Year after the conversion. If you have an issue during this time period, please contact us at info@customcleats.com with photos of the cleats.

Once we receive your email and confirm the shoes are covered under warranty, we will email you a pre-paid UPS shipping label to send the cleats back to us. Simply place the label on your shipping box and drop it off at your local UPS location.

We will evaluate the damage and determine if a repair or a refund will be given. Refunds for the conversion cost will only be given if there is irreparable damage to the shoe.